free domestic shipping

Shipping

SHIPPING POLICY

Domestic Shipping FREE (Lower 48 states)

Unfortunately, orders shipped to Alaska, Hawaii, Puerto Rico, and the Virgin Islands are not eligible for free shipping.

We understand hospital stays are not always planned, so expedited shipping is available for an additional fee and is available for domestic shipments only. Processing time is not included and can take up to 2 business days, regardless of shipping method.

International Shipping Rates (Canada, Alaska, Hawaii, Puerto Rico and the Virgin Islands)                                                                                            

Order Amount                Shipping Charge

$00.01-$39.99                     Flat Rate: $9.95

$40.00 and up                    Flat Rate: $12.95

Shipping Destinations

All Other International Destinations: If you wish to place an order to ship outside of the US, Canada, Alaska, Hawaii, Puerto Rico and the Virgin Islands, please send an email to info@washmind.com and one of our representatives will respond with instructions on how to proceed. **Please note: customer is responsible for all international duties and taxes once shipment arrives at destination.

Processing Timeframe

Products usually ship within 2-3 business days.

We are not responsible for shipping delays that are a result of credit card/billing issues, product availability delays, or order changes made after an order is placed. 

Method of Delivery

Your package will ship via USPS First-Class Mail, USPS Priority Mail, or FedEx Ground, depending on the size, weight and combination of products ordered.

FedEx Shipments: To track an order shipped via FedEx, please enter the tracking number supplied in your shipping confirmation email at www.fedex.com for delivery information and estimated transit time.

PLEASE NOTE: FedEx does not pick up or deliver orders on Saturday, Sunday, or major holidays. Any day that FedEx does not pick up or deliver is NOT considered a shipping day. When counting your shipping days, consider this important information.

Washmind is not responsible for FedEx's performance. Once a package leaves our facility, it is in the hands of FedEx and their delivery service.

US Postal Service: washmind utilizes First Class Mail or Priority Mail for the majority of shipments. A Delivery Confirmation Number is assigned to each package and is included in your shipping confirmation email. Unfortunately, the Delivery Confirmation Number is not consistently updated by USPS while in transit.

washmind is not responsible for USPS' performance. Once a package leaves our facility, it is in the hands of the US Postal Service and their delivery service. 

Incorrect Shipping Address Provided

Washmind makes every effort to confirm address information prior to shipping an order. Packages returned due to incorrect address information provided by the customer are subject to a reshipment fee.

Orders shipped to an incorrect address where delivery is subsequently refused are also charged a reshipment fee. If a customer refuses a shipment, upon receipt of the package in our warehouse, washmind will issue a refund for the purchase price, less the actual shipping cost. This charge applies even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be shipped again are subject to actual shipping charges.